Any late payment will immediately require that your account be switched to Auto Pay. 

Your account MUST remain current in order to remain enrolled in a class.

Invoices with an outstanding balance past 30 days will be assessed a monthly 10% late fee.

Make-Ups for a Missed Weekly Class

Missed classes will not be reimbursed and may not be credited toward future classes.  ONE make-up class may be scheduled per month for an EXCUSED ABSENCE, subject to space availability.  Several "make-up" class options are available throughout the week.  We will do our best to accommodate you but if you are unable to find suitable class to attend for your make-up, the missed class will not be credited.  The complete schedule of classes is posted online at www.MuseoArt.com and is also available at the studio. 

Missed Classes (Limited Time Workshop, Camp or Class—includes offsite classes)

Missed days of any one-day or limited-time workshop or camp will not be reimbursed and may not be credited toward future classes. 

Planned Extended Absences

If an enrolled student knows ahead of time that they will be missing more than one day of class in any given month, they may temporarily switch to a "drop-in" status for that particular month (paying only the drop-in rate for predetermined classes they will be attending).  Student must prepay for the following month and remain enrolled in the class for a minimum of one full calendar month following the status change.  Example:  if switching to a "drop-in" status for the month of November, student must pre-pay for December, on or before November 1, and remain enrolled in the class through the end of December.  Failure to prepay for future classes following planned absences will result in student being removed from the class roster and deposit forfeiture.

Drop-In Class Reservations

As a drop-in, you are reserving a space in a specific class (day/time).  Missed classes will not be reimbursed.  Your drop-in class may be rescheduled up to 48 hours prior to your reservation.

Withdrawal from Weekly Classes

Enrollment is automatically renewed each month through the end of the academic year and will not be terminated without an EMAIL NOTICE OF WITHDRAWAL from the student/parent. 

Cancelling a Camp or Workshop Registration

48-hour written notice is required to cancel registration and receive a full refund (less $15 processing fee).  Cancellations or schedule changes made within 48 hours of event will be assessed a 25% rescheduling fee.  The amount may be applied toward a future event or purchase in the studio.

Cancelling a Reservation for Pizza & Picasso Night

A 48-hour notice of cancellation is required in order to receive a refund.  A $5 processing fee will be assessed.  Cancellations made within 48 hours of the event will not be refunded but may be applied as a credit toward a future event or purchase in the studio store, less the $5 fee. 

Class Cancellations

If an instructor becomes ill or is unable to teach class on a particular day, the academy will place a substitute instructor in the class.  If a substitute cannot be placed, the class will be cancelled and a credit will be issued to the student's account.

Class Cancellations Due to Inclement Weather

In the event of inclement weather, the studio may adjust opening/closing times or close the studio entirely (we follow the guidelines set by the Issaquah School District) to avoid putting you or our staff in an unsafe situation.  Students/Parents should call the studio to confirm a class.  When possible, alerts will be posted at www.MuseoArt.com.  Students may reserve a spot in an alternate class as a make-up for the cancelled class.  Make-up must be completed within one month of missed day.  No credits will be issued for the cancelled class.

Dropping Off or Picking Up?

Parents--Museo is not responsible for supervising your child outside of class time.  If you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 5 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time. 

Classroom Attire

Museo Art Academy is not responsible for damaged clothing.  You’ll want to be sure to dress appropriately for working in an artistic environment.  The studio is full of many materials which students may come in contact with even when they are not using them in their own class.  Students will most likely get a little messy and some of the media we work with may stain.  A smock or old oversized shirt to go over street clothes is recommended.  Art aprons are available for purchase at the studio.

Punctuality

Please arrive at the studio a few minutes before your class.  Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in).  Late arrivals cause distraction and reduce the 1:1 time instructors have with each student.

Focus In the Kids' Classrooms

In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class.  Respectful behavior is expected at all times.  Students who prove to be a continual distraction to the class, after repeated attempts on the instructor's behalf to refocus them, will be dismissed from the class.  Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated below.

Discounts

Various discounts are available.  Multiple discounts may NOT BE COMBINED.

Student Discount: Enrolled students will receive a 10% discount on select events, open studio use and purchases in the studio store (while actively enrolled). 

Multiple Class Discount: 10% discount on each subsequent class when a student enrolls concurrently in more than one weekly class. 

Family Discount:  10% discount applied to each additional student when simultaneously enrolling two or more members of an immediate family. (Discount will not be applied to the highest class fee.)

Returned Checks

Checks that are not acceptable to the bank for any reason will be charged a $20 returned check fee.  An accounting hold will be placed on the student's records and enrollment will be subject to cancellation and additional cancellation fees if payment is not made in full.

Refunds

Student will receive a full refund if they choose to withdraw immediately following the first class (same day).  No refunds will be issued after that date.